When designing for healthcare environments, there are a number of existing architectural and interior conditions that must be considered. Hospitals have typically expanded over many years (and with a variety of consultants and contractors) and there could be a number of issues related to wayfinding and patient experience that need to be addressed.

In one such instance, there was a small vestibule which forced visitors to choose one of two paths—a decision that would affect the outcome of their experience with the hospital. With little room for physical signage (based on the actual square footage and volume of departments and patient destinations within each), a design solution was conceived to place a multi-touch interface within the central portion of the space instead, repurposing an existing pedestal.

While this concept was not implemented, it presented the client with a new way of thinking and a valid option when considering the patient experience and wayfinding in a confined space—a design solution with a positive outcome. There is value to be had even when concepts are not used.